Delivery and Returns

Shipping

Please view shipping costs and estimated shipping times for your country below. All orders ship via UPS courier service. 

 

We take great pride in the quality in which we send our pieces. If you receive an item that is faulty or damaged please contact us immediately. Faulty goods can be returned and refunded when you receive it damaged or a manufacturing fault occurs within 28 days of purchase*

 

IN-STOCK ITEMS AND ACCESSORIES

Refunds and Exchanges will be accepted within 15 days of purchase. Items must be returned and unworn, contain the original tags attached and be returned in its original packaging. Once we've received the item back, checked its condition, and approved it, we will refund you through your original method of payment. Please note shipping charges and any duties will not be refunded. 

 

MAKE ME ONE & BESPOKE

We are a small company that is passionate about making quality clothing you'll love. Because of that, we can't stock all styles in all colours and sizes. You can order out of stock styles to be made for you and even request adjustments, like a shorter hem or a longer torso in our "Bespoke it" service. Please note by purchasing a "make me one" item, you are agreeing to our terms and conditions which make this item non-returnable and non-refundable. Don't let this worry you, if you have any question about your size or the right fabric for you, we are always here to help guide you, and if for any reason your piece doesn't fir right we can alter it for you.

 

HAND PAINTED & ONE-OFF

Items marked "Hand Painted" o "One Off" are exactly that. They are special pieces that we had limited fabric for or form part of our signature hand-painted collection, making them one of a kind. Due to this nature, we offer exchanges or credit notes within 15 days of purchase. You will then 120 days to use this credit note. Items must be returned unworn, contain the original tags attached, and be returned in its original packaging. Once we've received the item back, checked its condition, and approved it, we will refund you through a credit note. Please note shipping charges and any duties will not be included in the credit note.

 

SHIPPING BACK TO US

You have two options, you can return the parcel to us via courier or postal service of your choice, or request us to ship it back on your behalf. If you would like us to help you ship the parcel back we are happy to do so, we will email you a returns label to attach to your parcel and any extra customs documents you may need. Once we receive the parcel back, you will receive your credit or refund minus your return shipping charges as below:

Destination                        Cost                   Delivered

UK and Ireland*                 £15.00               1-2 Working days

Europe                              £25.00               2-5 Working days

USA                                  £35.00                2-2 Working days**

Rest of the World            £40.00                Please Contact Us


ON CREDIT NOTES

When you return an item for credit or are awarded credit, the amount will be added to your account and you will receive a confirmation email. The credit will then be available for 120 days after you receive it. If you wish to use this credit, proceed to checkout as normal and the credit will automatically be deducted from your account after your purchase. If you need help or have questions about your credit please contact us.

*This does not limit your rights under the Consumer Protection Regulations 2000.

 

RETURNS

If you are not satisfied with your order and wish to return an item, please contact us at info@soler.co.uk or Request a Return here. Please read on as not all of our items for sale qualify for Exchanges or Refund. 

 

IN-STOCK ITEMS AND ACCESSORIES

Refunds and Exchanges will be accepted within 15 days of purchase. Items must be returned unworn, contain the original tags attached, and be returned and its original packaging. Once we've received the item back, checked its condition, and approved it, we will refund you through your original method of payment. Please note shipping charges and any duties will not be refunded. 

MAKE ME ONE & BESPOKE

We are a small company that is passionate about making quality clothing you'll love. Because of that, we can't stock all styles in all colours and sizes. You can order out of stock styles to be made for you and even request adjustments, like a shorter hem or a longer torso in our "Bespoke it" service. Please note by purchasing a "make me one" item, you are agreeing to our terms and conditions which make this item non-returnable and non-refundable. Don't let this worry you, if you have any question about your size or the right fabric for you, we are always here to help guide you, and if for any reason your piece doesn't fir right we can alter it for you.

 

HAND PAINTED & ONE-OFF

Items marked "Hand Painted" o "One Off" are exactly that. They are special pieces that we had limited fabric for or form part of our signature hand-painted collection, making them one of a kind. Due to this nature, we offer exchanges or credit notes within 15 days of purchase. You will then 120 days to use this credit note. Items must be returned unworn, contain the original tags attached, and be returned in its original packaging. Once we've received the item back, checked its condition, and approved it, we will refund you through a credit note. Please note shipping charges and any duties will not be included in the credit note.

 

SHIPPING BACK TO US

You have two options, you can return the parcel to us via courier or postal service of your choice, or request us to ship it back on your behalf. If you would like us to help you ship the parcel back we are happy to do so, we will email you a returns label to attach to your parcel and any extra customs documents you may need. Once we receive the parcel back, you will receive your credit or refund minus your return shipping charges as below:

Destination                        Cost                   Delivered

UK and Ireland*                £15.00               1-2 Working days

Europe                              £25.00               2-5 Working days

USA                                  £35.00                2-2 Working days**

Rest of the World            £40.00                Please Contact Us


ON CREDIT NOTES

When you return an item for credit or are awarded credit, the amount will be added to your account and you will receive a confirmation email. The credit will then be available for 120 days after you receive it. If you wish to use this credit, proceed to checkout as normal and the credit will automatically be deducted from your account after your purchase. If you need help or have questions about your credit please contact us.

*This does not limit your rights under the Consumer Protection Regulations 2000.

 

ON CREDIT NOTES

When you return an item for credit or are awarded credit, the amount will be added to your account and you will receive a confirmation email. The credit will then be available for 120 days after you receive it. If you wish to use this credit, proceed to checkout as normal and the credit will automatically be deducted from your account after your purchase. If you need help or have questions about your credit please contact us.

*This does not limit your rights under the Consumer Protection Regulations 2000.

 

 

 

 

 

 

 

       

 

 

 

 

 

 


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