Delivery and Returns

Shipping and Returns

Please view shipping costs and estimated shipping times for your country below. All orders ship via UPS courier service. 

You have two options; you can return the parcel to us via a courier or postal service of your choice, or request us to ship it back on your behalf. If you would like us to help you ship the parcel back we are happy to do so, we will email you a returns label to attach to your parcel and any extra customs documents you may need. Once we receive the parcel back, you will receive your credit or refund minus your return shipping charges as below:

Destination                        Cost                   Delivered

UK and Ireland*                 £15.00               1-2 Working days

Europe                              £25.00               2-5 Working days

USA                                  £35.00                2-2 Working days**

Rest of the World            £40.00                Please Contact Us

 

We take great pride in the quality in which we send our pieces. If you receive an item that is faulty or damaged please contact us immediately. Faulty goods can be returned and refunded when you receive them damaged or a manufacturing fault occurs within 28 days of purchase*

 

IN-STOCK ITEMS AND ACCESSORIES

Refunds and Exchanges will be accepted within 15 days of purchase. Items must be returned unworn, contain the original tags attached and be in their original packaging. Once we receive the item back and approved it, we will refund you through your original method of payment. Please note shipping charges and any duties will not be refunded. 

 

BESPOKE IT!

We are a small company that is passionate about making quality clothing you'll love. Because of that, we can't stock all styles in all colors and sizes. You can order out-of-stock styles to be made for you and even request adjustments, like a shorter hem or a longer torso in our "Bespoke it" service. Please note by purchasing a Bespoke It! item, you are agreeing to our terms and conditions which make this item non-returnable and non-refundable. Don't let this worry you, if you have any questions about your size or the right fabric for you, we are always here to help guide you, and if for any reason your piece doesn't fit right we can alter it for you.

HAND-PAINTED

Items marked "Hand Painted" are exactly that. They are very special pieces on limited fabric and form part of our signature hand-painted collection, making them 100% one of a kind. Due to this nature, we only offer an exchange or credit note within 15 days of purchase. You will then have 120 days to use this credit note. Items must be returned unworn in perfect condition, contain the original tags attached, and be in its original packaging. Once we've received the item back and approved it, we will refund you through a credit note. Please note shipping charges and any duties will not be included in the credit note.

CREDIT NOTES

When you return an item for credit or are awarded credit, the amount will be added to your account and you will receive a confirmation email. The credit will then be available for 120 days after you receive it. If you wish to use this credit, proceed to checkout as normal and the credit will automatically be deducted from your account after your purchase. If you need help or have questions about your credit please contact us.

RETURNS

If you are not satisfied with your order and wish to return an item, please contact us at info@soler.co.uk. 

For International Returns, please note that we are not responsible for customs fees. Duties and taxes are non-refundable.

 

*This does not limit your rights under the Consumer Protection Regulations 2000.

 

 

 

 

 

 

 

 

       

 

 

 

 

 

 


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