Shipping & Returns

Refunds and exchanges will be accepted within 15 days of purchase. Items must be returned unworn, contain the original tags attached, and be in their original packaging. Once we receive the item back and approve it, we will refund you through your original method of payment. Please note shipping charges and any duties will not be refunded.

We are a small company that is passionate about making quality clothing you will love. Because of that, we cannot stock all styles in all colors and sizes. You can order out-of-stock styles to be made for you and even request adjustments, like a shorter hem or a longer torso in our Made-To-Order service.

Please note by purchasing a Made-To-Order item, you are agreeing to our terms and conditions which make this item non-returnable and non-refundable. If you have any questions about your size or the right fabric for you, we are always here to help guide you. If your piece does not fit right, we can alter it for you.

When you return an item for credit or are awarded credit, the amount will be added to your account and you will receive a confirmation email. The credit will then be available for 120 days after you receive it. To use this credit, proceed to checkout as normal and the credit will automatically be deducted from your account after your purchase.

If you need help or have questions about your credit please contact us.

If you are not satisfied with your order and wish to return an item, please contact us at info@soler.co.uk.