Delivery & Returns

Shipping

Please view shipping costs and estimated shipping times for your country below. All orders ship via UPS courier service.

Destination Cost Delivered
UK and Ireland* £10.00 1 Working day
Europe £20.00 1-4 Working days
USA** £25.00 1-4 Working days
Rest of the World** £35.00 Please Contact Us

*Some out of area deliveries could be longer and excluding Northern Ireland
**All non EU destinations are pending custom clearance

DELIVERIES TO RUSSIA
Please note that there is tempoary suspension of non-document shipments to private individuals within Russia.

ON DELIVERY
Most UK and Worldwide deliveries require a signature, apart from the USA which not always have a signature policy.

 

Returns

If you are not satisfied with your order and wish to return an item, please contact us at info@soler.co.uk or Request a Return here. Please read on as not all of our items for sale qualify for Exchange or Refund.


We take great pride in the quality in which we send our pieces. If you receive an item that is faulty or damaged please contact us immediately. Faulty goods can be returned and refunded when you receive it damaged or a manufacturing fault occurs within 28 days of purchase*


IN STOCK ITEMS AND ACCESSORIES

Refunds and Exchanges will be accepted within 15 days of purchase. Items must be returned unworn, contain the original tags attached and be returned in it’s original packaging. Once we’ve received the item back and approved it, we will refund you through your original method of payment. Please note shipping charges and any duties will not be refunded.

MADE TO ORDER & BESPOKE

We are a small company that is passionate about making quality clothing you’ll love. Because of this we can’t always stock all styles in all colours and sizes. You can order "out of stock" styles to be made for you and even request adjustments, like a shorter hem or a longer torso in our “Bespoke it” service. Please note by purchasing a made to order item, you are agreeing to our terms and conditions which make this item non-returnable and non-refundable. Don't let this worry you, if you have any questions about your size or the right fabric for you, we are always here to help guide you, and if for any reason your piece doesn't fit right we can alter it for you.

ONE OFF

Items marked “One Off” are exactly that, they are special pieces that we had limited fabric for or form part of our signature hand painted collection, making them one of a kind. Once a “One Off” item is “Sold out”, the stock will be exhausted and not available for “Made to Order”. If you purchase a “One Off” item which is sold out, we will refund you in full.


SHIPPING BACK TO US

You have two options, you can return the parcel to us via the currier or postal service of your choice, or request us to ship it back on your behalf. If you would like us to help you ship the parcel back we are happy to do so, we will email you a returns label to attach to your parcel and any extra customs documents you may need. Once we receive the parcel back, you will receive your credit or refund minus your return shipping charge as below: 
 
Destination Cost Delivered
UK and Ireland* £10.00 1-2 Working days
Europe £25.00 2-5 Working days
USA £30.00 2-4 Working days**
Rest of the World  £40.00 Please Contact Us



ON CREDIT NOTES

When you return an item for credit or are awarded credit, the amount will be added to your account and you will receive a confirmation email. The credit will then be available for 120 days after you receive it. If you wish to use this credit, proceed to checkout as normal and the credit will automatically be deducted from your account after your purchase. If you need help or have questions about your credit please contact us.

*This does not limit your rights under the Consumer Protection Regulations 2000.